FAQ

1. Where do the products come from?

All the products we sell on our website come straight from South Korea.

2. I entered the wrong address and the order is returning to South Korea. How should I proceed?

We are very sorry for what happened, but unfortunately KMADE GLOBAL TRADE is not responsible for this occasion.

The products that are returning, take about 4 to 5 months, sometimes even longer and when they return, we need to discard the products, as we cannot send a product that has spent so much time traveling to another customer. In addition to the $2 fee for returning the order.

In this case, we recommend the customer to contact the Post Office URGENTLY, mainly to go to the Post Office in your neighborhood, as soon as possible, in order to try to recover.

We witnessed cases where customers were able to modify the address at the Post Office.

3. I did not receive my tracking code.

When your order is complete, you will receive an email. In this email, click on "View your order", available in the email, to get your tracking code.

If you have not received the email, check your spam box, because due to the large amount of emails of the same nature, your email may have considered it as spam and redirected to that box.

The tracking code is generated after the order is fully processed, and will be sent to your email.

4. I cannot track my order.

You can track your order directly from our website. Access your account, click on your order number, and you will be able to track your package.

In case you have ordered without registering, or cannot access your account, please, check item 7 of this list.

5. I received only part of my order. How should I proceed?

Usually, when the order is very large, we divide the orders into more than 1 box.

In the case of K-Packet, the limit is 2kg p/box. Thus, we have no other option, but to divide your order into more than 1 box.

To access all tracking codes, simply access your order page. Also, when your order is shipped with more than 1 box, you receive more than 1 email.

6. I registered on the website and did not receive the 10% coupon.

We recommend checking your email's spam box.

7. I registered, but I can't access my account.

Unfortunately, many customers subscribe to the newsletter or purchase without creating an account, since it is not mandatory.

Access the link below and make your registration, it is very fast, and your order will appear on your orders page.

https://www.kmade.com.br/account/register

8. If I have any special conditions before shipping, how can I order?

On the page of your "shopping cart" there is a text box, where you can tell us how you want your product to be shipped.

Eg: "Please send orders in separate boxes"

9. Are the products original?

Yes. All products offered on our website are purchased directly from the manufacturer.

10. How can I check the product's expiration date?

The product's expiration date in South Korea has already scared many foreigners, so it is important to stay tuned on this issue. For this, we have prepared a guide, just click HERE.

11. How are the products shipped?

The products offered in our store are sent by the local post office, or other company of your choice.

12. I am unsure which product to buy.


Normal to have question. Get in touch with us and we will give you all the assistance you want before making your purchase.

For a faster support, contact us on our instagram or facebook, @kmadecosmeticos.

14. How long does it take for my order to be shipped?

Our order processing time is 3-4 business days.

After completing the processing and sending the order, the customer will be notified by email about the shipment and this will contain the tracking code.

If you do not receive this email, please check your email spam box. You can also access the tracking code by going to your order page.

15. Are the goods shipped with a tracking code?

Yes. All of our goods have a tracking code. You may access your account to verify the tracking code of your order.